We get it. Life happens and you may have to cancel.
We want you to book with confidence!
We know plans can change! With our Flexible Cancellation Policy, you can reschedule or get a full refund (your choice!) up to 24 hours before your booked activity time. Need to cancel day-of? No worries. Just contact us before your schedule adventure time and we can apply a gift card credit for future use. (Separate cancellation policies apply for large group reservations. Please see below.)
General Admission Cancellation Policy
** Free Cancellation and Rescheduling 24 Hours in Advance ** If you cancel at least 24 hours before the experience’s start date/time, you will have the option of gift card compensation or refund. If your reservation date is more than 24 hours away, you can: - Choose to reschedule the booking to a future date (contact us to move), or - Choose gift card compensation to book at a later date (can be done through customer portal or by contacting us), or - Receive a full monetary refund back to the original payment method (contact us for refund)
** Cancellations Less Than 24 Hours in Advance ** Cancellations made less than 24 hours to adventure time (but before start time) will receive a gift card compensation. No shows and cancellations made at or after start time are not eligible for refund or gift card compensation.
to access your customer portal:
Step 1
Go to your original RYZE Confirmation or Reminder Email to find your reservation's Client Terminal and click the orange box that says "Manage Reservation." Note your 4-digit pin, navigate to the bottom section of your Client Terminal called "Need More Control", click "Go to Full Terminal", and enter your pin number.
Step 2
On the bottom right of your Client Terminal click the button "Cancel Reservation" to begin the process.
Step 3
Note the reason for cancelling in the box and submit by clicking "Confirm Cancel"
Step 4
You will be automatically emailed a Digital Gift Card. Click the link in the email to see your gift card value and code.
Step 5
Start a New Reservation online at ryzeadventure.com and apply your unique code at checkout.
Party & Group Cancellation Policy
** Free Cancellation and Rescheduling 48 Hours in Advance ** If you cancel at least 48 hours before the experience’s start date/time, you will have the option of gift card compensation or refund. You must call to receive a refund.
** Cancellations Less Than 48 Hours in Advance ** Cancellations made less than 48 hours to adventure time are not eligible for refund or gift card compensation.
Weather Policy
Weather Policy
Our tours run rain or shine, in all weather conditions, unless extreme winds or lightning interfere with operational safety. The Manager on Duty will determine adventure cancellations, and guests may be notified at any time regarding cancellation. In the event that your adventure is cancelled by us, you will receive a full refund or rain check voucher depending on the circumstances. We reserve the right to postpone (or pause) tickets for up to one hour to wait out inclement weather and then resume normal operations.
In the event RYZE must close due to inclement weather, the following accommodations will be provided:
Guests actively on the adventure courses at time of closure: A prorated credit (based on time remaining for your adventure) will be applied in the ticketing system for your future use.
Guests who have not yet arrived: A credit for the full amount of your purchase will be issued within the ticketing system for your future use, OR guests preferring a full monetary refund can submit a request.
